This page aims to help you quickly understand the shopping process and service descriptions of panumi.shop.
During the current operational adjustment phase, due to continuous losses, the merchant has decided to clear out inventory at a loss. We will still strive to provide clear and timely customer support.
I. How long does it take to ship an order?
All orders are usually processed and prepared for shipment on the same day, and then enter the logistics and delivery process.
II. How long does shipping take?
After the order is shipped, the estimated shipping time is approximately 2 days. The actual arrival time may vary slightly depending on the logistics situation.
III. Is return supported?
Yes. Returns can be requested within 30 days from the date of receipt. Eligible orders can be returned according to the process.
IV. How long does it take for a refund to arrive?
After we confirm receipt of the returned goods and verify that everything is correct, we will process the refund within 3 days. The actual arrival time may vary slightly depending on the payment method.
V. Can I modify order information?
Before the order is shipped, you can contact customer service to request changes to the address or information; once shipped, the changes may not take effect.
VI. What if I receive the wrong or damaged goods?
Please contact us immediately and provide your order information and photos of the problem. We will process a replacement or refund for you as soon as possible.
VII. What is our shipping area?
Currently, we only support shipping within the United States. We do not yet support shipping to other countries or regions.
VIII. How do I contact customer service?
You can contact us via the email address or phone number provided on the “Contact Us” page. We will respond to your request as soon as possible.