We are committed to providing you with a clear and convenient after-sales experience. If you are not satisfied with the product you received, you can apply for a return according to the following policy.
During the current operational adjustment phase, due to continued losses, the merchant has decided to clear out inventory at a loss. We will still do our best to ensure the normal operation of basic after-sales service.
I. Return Period
You can apply for a return within 30 days of receiving the goods. Orders placed after 30 days will not be eligible for return (except for quality issues, which require specific verification).
II. Refund Processing Time
After confirming the returned goods are in good condition, the refund will be processed within 3 days.
The refund will be returned to your original payment account (the exact arrival time may vary slightly depending on the payment method).
III. Return Conditions
To ensure a smooth return, please meet the following basic conditions:
The goods are in their original condition, without serious damage or affecting resale.
They come with complete packaging, accessories, and related items.
Provide valid order information for verification.
IV. Non-Returnable Items
The following situations may not be eligible for return:
Goods that are visibly used or damaged by the customer.
Missing original packaging or accessories.
Orders that have exceeded the return application period.
V. Return Process
Contact customer service to submit a return application.
Provide order information and a description of the problem.
Return the goods after receiving confirmation.
We will arrange a refund after receiving and verifying the goods.
If you have any questions during the return process, please contact us through the “Contact Us” page, and we will assist you as soon as possible.